Coventry pallet pooler IPP appoints head of commercial services

Rebecca Price has been named head of commercial services at Coventry pallet pooling firm IPP, leading the team throughout the UK and Ireland.

She’ll be tasked with overseeing the digitalisation of the company’s personalised service while supporting its growth plans.

Rebecca brings extensive experience to the role, having worked in customer service and experience for 20 years and built high-performing teams across a range of industries, including the utilities, social housing and construction sectors.

IPP’s commercial team, based in Coventry, is responsible for the day-to-day running of customer accounts and works in collaboration with other departments to provide customer experience.

Part of the Faber Group, the company’s reusable, sustainable wooden pallets are used by a wide range of fast-moving consumer goods brands across the UK and Europe.

Rebecca said: “My experience lies in using data to drive transformational change and identifying opportunities to improve the service a customer receives. 

“As head of commercial services, my role at IPP is key to ensuring the customer experience is excellent throughout while driving down pallet loss for the benefit of all our customers.

“We understand our customers have high sustainability targets, and it’s our job to go the extra mile to help them achieve their targets through increased digitalisation. 

“I’m looking forward to getting out and seeing our customers in person, understanding their individual needs and processes and looking at how we can use data to make further improvements to their IPP service.” 

Rebecca’s appointment follows the recent additions of Paul Timbrell as head of commercial accounts and Sarah Mercer as business programme director. 

Shelley Pierre, commercial director at IPP, said: “We’re investing heavily in the expansion of our heads of functions to support our UK&I growth strategy.  

“Rebecca’s experience will enhance our customer experience and prepare our commercial services team for the next stage of growth, while using data to identify new ways to improve processes and add value to the service we provide.” 

Rebecca added: “The supply chain industry is fast moving with a lot of complex processes happening in the background. 

“I find that really exciting, and it’s why I wanted to work in the industry – it’s fast paced and will only go from strength to strength.”

IPP is currently looking to achieve net zero by 2045 following the publication of Faber Group’s first sustainability report earlier this year.