Recruitment agency Hooray heralds new partnership with wine merchant Laithwaites

By Peter Davison

19 May 2023

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Hooray staff

Award-winning independent recruitment agency Hooray has announced a new partnership with wine merchant Laithwaites.

Hooray, Gloucestershire’s ethical recruitment agency, will be exclusively recruiting temporary staff for Laithwaites’ customer contact centre, helping to ensure that they continue to provide exceptional customer service.

Founded in 1969 by Tony Laithwaite, Laithwaites has been sourcing and selling wine for over 50 years. The Theale, Berkshire-based company runs physical stores in Gloucestershire and along the Thames Valley.

Independent recruitment agency Hooray is an award-winning company that pioneers ethical recruitment for a better working world. The agency has significant expertise in supplying business support roles and temporary staff and, with shared values as businesses, the partnership with Laithwaites is a natural fit.

“We are thrilled to have been awarded this contract and to be supplying temporary staff to an award-winning customer contact centre is really exciting and a privilege," said Ian Moriarty, Operations Director at Hooray.

"With their commitment to customer service excellence and being an employer of choice, coupled with their values and ethics, we really felt a strong alignment and synergy with the Laithwaites team and brand."

Managing Director at Hooray, Richard Arthur, added, “I am absolutely delighted that we are working with one of Gloucestershire’s premium brands, exclusively recruiting temporary staff for their customer contact centre.

"With our significant expertise in providing professional staff in a contact centre and business support roles, coupled with our shared values as businesses, this is a really exciting partnership.

"We are very much looking forward to developing this relationship, providing the highest quality individuals to ensure Laithwaites continue to provide exemplary customer service and retain their title as one of the region’s most attractive employers.”

By Peter Davison

Peter Davison is deputy editor of The Business Magazine. He has spent his life in journalism – doing work experience in newsrooms in and around Bristol while still at school, and landing his first job on a local newspaper aged 19. By 28 he was the youngest newspaper editor in the country.

An early advocate of online news, he spent the first years of the 2000s telling his bosses that the internet posed both the biggest opportunity and greatest threat to the newspaper industry and the art of journalism. He was right on both counts.

Since 2006 he has enjoyed a career as a freelance journalist. He lives in rural Wiltshire with one wife, two children, and three cats.