Basingstoke: NewVoiceMedia secures $30m for international expansion

NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, has secured $30 million in a new round of funding. New investor BGF Ventures joined existing investors Bessemer Venture Partners (BVP), Eden Ventures, Highland Capital Partners Europe, Salesforce Ventures and Technology Crossover Ventures (TCV).

The new investment will accelerate the Basingstoke headquartered company's international growth plans, with particular emphasis on the North American market, driven by further expansion of its US-based sales, marketing and professional services delivery teams.

NewVoiceMedia’s market-leading cloud customer contact platform integrates seamlessly with Salesforce to connect organisations with their customers worldwide, enabling them to deliver a personalised and unique customer experience and drive a more effective sales and marketing team.

NewVoiceMedia is outperforming the rapidly-expanding cloud customer contact market fivefold¹. A 20 million contact centre seat market is expected globally by 2020, with upwards of 30% cloud penetration, and last year, the company grew its international new business by 528%.

The funding closely follows the company being named a top 25 hottest, fast-growing start-up in Europe by independent media firm Informilo, as identified by some of the most active investors in the sector who nominated and evaluated businesses outside their own portfolios. 

NewVoiceMedia was also selected as one of the UK’s top 50 growth-stage technology companies to join Tech City’s ‘Future Fifty Class of 2016’, and was listed in the Sunday Times Hiscox Tech Track 100 in recognition of its global expansion and innovative technology. The company now serves more than 500 customers, spanning 128 countries and six continents, including Canadian Cancer Society, JustGiving, Lumesse, MobileIron, Qlik, TNT and Wowcher.

Jonathan Gale, CEO of NewVoiceMedia, comments, “This investment is further recognition of our incredible recent growth and financial performance. We are delighted to join BGF Ventures’ portfolio. The additional capital from Salesforce Ventures reinforces our position within the Salesforce ecosystem and gives us access to the most experienced and innovative cloud executives, ecosystem and customers to ensure we maintain our impressive growth rate.”