John Lewis confirms store closures as others reopen

By Nicky Godding

9 July 2020

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John Lewis & Partners Cheltenham Experience Desk

John Lewis stores in Newbury and Swindon are two of the eight which the Bracknell-headquartered retailer has confirmed will not reopen. The other shops identified for closure include two of the smallest in the estate - travel hub shops at Heathrow and St Pancras, and ones in Croydon and Tamworth and two full size department stores in Birmingham and Watford. Approximately 1,300 Partners across the eight shops will now enter into consultation, the company has confirmed.

This announcement comes as the final wave of shop reopenings is confirmed including Oxford which will reopen on 30 July. The Swindon outlet will also reopen on 30 July.

John Lewis's Cheltenham department store, which only opened its doors to the public in 2018, reopened on June 15, along with its stores in Solihull and High Wycombe,

Prior to the pandemic, the eight shops identified were already financially challenged and the pandemic has accelerated the switch from shopping in-store to online, said the company. Before the virus struck, 40 percent of John Lewis sales were online. This could now be closer to 60 to 70 percent of total sales this year and next.

Both John Lewis and Waitrose will continue to invest heavily in ecommerce to reflect this shift. Waitrose has already doubled its online capacity since the beginning of the pandemic. This will grow further, with a third online fulfilment centre in Greenford opening in partnership with Chippenham-based logistics company Wincanton, and the continuing expansion of Waitrose Rapid, which allows shoppers to order and receive essential items within two hours. Further investment in johnlewis.com is also planned.

Sharon White, Chairman of the John Lewis Partnership said: “Closing a shop is always incredibly difficult and today’s announcement will come as very sad news to customers and Partners. However, we believe closures are necessary to help us secure the sustainability of the Partnership - and continue to meet the needs of our customers however and wherever they want to shop. Redundancies are always an absolute last resort and we will do everything we can to keep as many Partners as possible within our business.

By Nicky Godding

Nicky Godding is editor of The Business Magazine. Before her journalism career, she worked mainly in public relations moving into writing when she was invited to launch Retail Watch, a publication covering retail and real estate across Europe.

After some years of constant travelling, she tucked away her passport and concentrated on business writing, co-founding a successful regional business magazine. She has interviewed some of the UK’s most successful entrepreneurs who have built multi-million-pound businesses and reported on many science and technology firsts.

She reports on the region’s thriving business economy from start-ups, family businesses and multi-million-pound corporations, to the professionals that support their growth and the institutions that educate the next generation of business leaders.