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West-Sussex-based contact centre technology company Noetica was one of just two British companies to be recognised in a recent global awards ceremony.
Its award for 'Best Technology Innovation - Live Agent Support Solution' was presented in Lisbon by the Global Association for Contact Center & Customer Engagement Best Practices - ContactCenterWorld.
READ MORE: Finalists revealed for the Thames Valley Tech Awards 2023
The accolade recognised the way Noetica is transforming how contact centres around the world are approaching co-called call outbound management.
The firm uses data segmentation to be more precise and proactive in who is called, when and why.
"We are proud to wave the flag for contact centre technology innovation in the UK," said chief product officer and chairman Danny Singer, who received the award.
"Today, our internationally patented solutions are relied upon by organisations around the world, helping contact centres to transform their voice and dialling capabilities, and improve the quality of interactions and the experience of customers when they engage."
Recently, Noetica has been challenging the traditional telephony model and is able to provide private branch exchange (PBX)-free fully featured call centre telephony.
Its Noetica Voice Platform (NVP) delivers expected functionality without the need for an enterprise PBX (a system within an enterprise that switches calls between users on local lines).
Whether in a private cloud or on premise, Noetica says this platform can integrate seamlessly with Noetica's productivity tool called Synthesys to radically cut the cost of delivering inbound, outbound, and blended telephony.
In Portugal, Noetica joined winners representing contact centres (both in-house and outsourced), governments and technology suppliers from Indonesia, India, Philippines, Portugal, Saudi Arabia, South Africa, Turkey and the USA.
A gold medal winner and ranked number one in the ContactCenterWorld 18th Annual Global Top Ranking Performers Awards for a second time, Noetica won the 2023 regional award in the Europe, Middle East and Africa category earlier this year. It then progressed to the global awards where the company was proclaimed a winner in November.
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