Latvia contract furthers overseas growth for Cirencester health tech firm

A Cirencester based healthcare technology firm that works with more than 100 hospitals across the UK is continuing its international expansion after securing a project with a hospital in Latvia.

Intouch with Health (Intouch) has launched its patient flow management platform at The Bērnu Klīniskā Universitātes Slimnīca (BKUS) in Latvia’s Baltic States.

The hospital will now use the Intouch’s digital technology to help improve the way it manages the flow of outpatients during their appointments.

The firm’s self check-in kiosks now allow patients to register their arrival via a touch screen, minimising the requirement for a receptionist to manually arrive patients.

Intouch’s digital patient calling boards have also been launched in the hospital’s waiting areas and enable BKUS clinicians and healthcare staff to display individual names electronically to call patients to a specific treatment room.

Patient flow management software developed by the Cirencester firm has also been introduced and enables hospital staff to track the location of each patient during their appointment using an electronic dashboard.

Mike Sanders, CEO at Intouch with Health, said: “We are delighted to be pressing ahead with our international expansion plans working alongside BKUS.
“The first phase of this project has been extremely well received and has seen us successfully integrate our solution with the hospital’s existing IT infrastructure and translate our software into the Latvian language.”

He continued: “As a result of this project, BKUS will be able to manage the flow of outpatients around the hospital more efficiently, while also improving the overall patient experience. Clinicians will also be able to see the real-time progress of each patient during their appointment.”

Kaspars Grosu, head of customer services at Children’s University Hospital in Riga commented: “This was a great challenge for the Intouch with Health and BKUS teams because of the cultural, legal and systematic differences. We are proud to be first to break all these barriers and to announce that all is achievable, all you need is persistence and good team. I personally would like to say a big thanks to all who worked to make this happen.”