Genesys, a leading provider of customer service and contact centre solutions, has reached agreement with MicroStrategy Inc, a worldwide provider of business intelligence (BI) and mobile software, to acquire its subsidiary Angel.com. Angel is a provider of cloud-based self-service contact centre solutions. With the Angel platform organisations can quickly deploy self-service interactive voice response (IVR), SMS, chat, and mobile applications to support their customers’ self-service needs. Angel’s solutions are built on an on-demand, software-as-a-service (SaaS) platform and require no investment in hardware, software, or human resources.
Angel focuses on consumer facing businesses with pre-packaged applications for target industries, including banking, healthcare, retail, pharmaceutical, media, travel, technology, higher education, and government. The range of applications is extensive and includes collecting survey responses, tracking support tickets and notifying customers of order statuses and refills. These applications include embedded best-in-class drillable business intelligence dashboards for improved real-time decision-making.
Angel maintains a customer base of over 800 business accounts, including some of the world’s most recognised brands and a large number of mid-market customers.
"The addition of Angel brings a new level of multi-channel, self- service solutions to existing Genesys customers and to the broader global market where mid-sized companies are the norm," said Paul Segre, president and CEO of Genesys. "The combined power of Genesys and Angel will transform cloud-based self-service contact centre solutions for businesses of all sizes around the globe."
"Angel is excited to team up with this world-class organisation," said Dave Rennyson, president of Angel. "Our innovative platform and go-to-market strategy combined with Genesys’ technical leadership and worldwide channel reach will further accelerate our ability to drive extraordinary value and excellent customer experiences for both our existing and new clients."
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