Crowthorne: SIRE Technology extends out-of-hours support service

SIRE Technology, a provider of cloud-based infrastructure and business continuity solutions, has announced an upgrade of its out-of-hours technical support services. The new, enhanced service will be available to both new and existing customers and will give them peace of mind as many business find themselves increasingly operating outside of the traditional, Monday to Friday, 9am-5pm office hours.

Managing director Russell Cook explained: "We are all aware of the rapid changes that have taken place in how and when we contact businesses or they contact us, and these changes are visible across both the B2B and B2C sectors. The expectation of being able to deliver a round-the-clock response means that businesses need to have a robust support programme. This response needs to be able to alleviate unexpected problems at the earliest opportunity so that they won't have a long-term impact on either the efficiency or reputation of the company.”

In addition the company is also upgrading its service desk software to ensure that it is ITIL compliant, which will make the entire process more responsive to customers' needs.

The new, fully-integrated scheme is in the final stages of planning and will go live at the end of November.

Customers will be able to access it by calling a new dedicated number: 01344-567030.

A base level of out of hours support is offered as standard by SIRE, but companies wanting the reassurance of this new offering will be able to stipulate their minimum needs as part of the new support scheme.