Controlaccount’s collectors recognised as best in sector

By Nicky Godding

6 October 2022

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Bromsgrove-based debt recovery and outsourcing firm Controlaccount, has been awarded the CAI Award at the Credit Services Association’s annual UK Credit & Collections Conference (UKCCC).

The Credit Services Association (CSA) is the UK trade body for the collections and debt purchase sector and UKCCC is its yearly event which celebrates outstanding work and commitment of CSA members.

Controlaccount was awarded first place in recognition of achieving the highest rates of distinctions scores (over 90 per cent) in their Collections Accreditation Initiative (CAI). CAI is a training initiative and industry benchmark to ensure that collectors working in this complex and regulatory field can demonstrate a thorough understanding of compliance, debt knowledge, risk mitigation, and uphold the highest standards of the CSA’s code of practice.

David Harvey, Controlaccount’s Managing Director, said: “It is wonderful to have our collectors recognised for their knowledge and professionalism. CAI is a vital part of Controlaccount’s robust training programme, which is integral for delivering the high levels of service to our clients and their customers. It is also an investment into our team’s continuous development. As an employee-owned business, we look to nurture talent and grow from within, keeping the best people in the business working for us. Well done to all involved.”

CSA CEO Chris Leslie added: “Winning an award is a way for teams and individuals to feel valued, especially since they are being judged as ‘best-in-class’ by their own Trade Association and apprenticeship provider.

“We hope that a CSA award can reflect staff and company success, help to highlight the value of efforts made, and be used to reward the professionalism of your team and organisation, and also an opportunity to recognise and celebrate some truly outstanding achievements.”

Controlaccount Ltd, part of the Broadriver Group, provides debt recovery solutions to leading global brands, SMEs and not for profits. It has been operating for over forty years. See controlaccount.com for more information.

By Nicky Godding

Nicky Godding is editor of The Business Magazine. Before her journalism career, she worked mainly in public relations moving into writing when she was invited to launch Retail Watch, a publication covering retail and real estate across Europe.

After some years of constant travelling, she tucked away her passport and concentrated on business writing, co-founding a successful regional business magazine. She has interviewed some of the UK’s most successful entrepreneurs who have built multi-million-pound businesses and reported on many science and technology firsts.

She reports on the region’s thriving business economy from start-ups, family businesses and multi-million-pound corporations, to the professionals that support their growth and the institutions that educate the next generation of business leaders.