Serco wins £200m monitoring contract

By Tom Kilkelly

9 November 2023

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Hook-based Serco, the public service company, has been selected by the UK Ministry of Justice (MOJ) to deliver electronic monitoring services in England and Wales.

This contract starts in May 2024 and has an estimated value of around £200 million over the initial six-year term, and £275 million if options to extend the contract for a further two one-year terms are exercised.

Serco will introduce a new data-led, technology-based approach and will be responsible for delivering field services, contact centre and administrative monitoring services in the installation and removal of electronic monitoring devices.

This will include being the service integrator for the electronic monitoring devices and supporting technology, which will be delivered by a separate provider.

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To deliver these services, Serco will make use of its existing knowledge and capabilities supporting the MOJ as well as experience serving other governments and the broader justice sector.

The new contract will see an extension of Serco support for the MOJ's efforts to reduce reoffending, through an expansion of the use of electronic monitoring enabled by data capture.

Mark Irwin, Serco Group Chief Executive, said: "We are pleased the Ministry of Justice has selected Serco to deliver these critical and important operations across England and Wales.

''Our innovative data and technology-led approach will be focused on supporting the MOJ to make a measurable impact to reduce reoffending, support rehabilitation and keep communities safe."

By Tom Kilkelly

Tom Kilkelly started working as a freelance journalist for The Business Magazine following his graduation from UCL in 2022.

During his studies Tom became very interested in the works of Irish authors including Samuel Beckett and Flann O'Brien (Brian O'Nolan).

His current role as a freelance business reporter is his first exposure to the world of business journalism. Working at TBM has given Tom the chance to really get to grips with the goings-on in the business hive that is the South East.