Worcestershire firm Sigma Connected announces jobs boost for 2023

Published by

Peter Davison

Redditch and Birmingham-based business outsourcing specialist Sigma Connected has announced it is creating hundreds of new jobs as part of its ongoing growth plans.

Sigma, which offers customer contact centre services across the energy, water, insurance and financial services sectors, has announced it is looking to fill 500 new vacancies in the first quarter of the year.

The roles, which cover contact centre agent, supervisor and management jobs, will all be based from home as part of the company’s remote-working approach.

They will add to Sigma’s 4,000-strong workforce, which has already seen 600 additional people employed this year.

Mike Harfield, COO of Sigma Connected Group said: “As part of our rapid growth, new client wins, and success in various markets, I am delighted that we can once again expand our team here after adding thousands of new jobs in the past 10 years.

“For us, it’s not just about jobs or stop-gap roles, it’s about offering long-term careers where people flourish and have access to the best training, development and promotion opportunities.

“Our agents are supporting clients nationally and internationally. To be adding more employees is another sign of our sustained success and ability to win and retain clients in a number of sectors.

“These roles represent a great opportunity to work in the booming outsourcing industry where we feel we are really making a difference.”

As part of the jobs drive, Sigma Connected will be working with a range of partners to recruit candidates into the roles. This will also include their support in recruiting through Impact Sourcing, which gives opportunities to individuals struggling to get into the workplace.

The company employs over 4,000 people across the UK, South Africa and Australia. Part of South African company the Digicall Group since 2015, Sigma has grown extensively following its formation in 2011.

Peter Davison

Peter Davison is deputy editor of The Business Magazine. He has spent his life in journalism – doing work experience in newsrooms in and around Bristol while still at school, and landing his first job on a local newspaper aged 19. By 28 he was the youngest newspaper editor in the country. An early advocate of online news, he spent the first years of the 2000s telling his bosses that the internet posed both the biggest opportunity and greatest threat to the newspaper industry and the art of journalism. He was right on both counts. Since 2006 he has enjoyed a career as a freelance journalist. He lives in rural Wiltshire with one wife, two children, and three cats.