Southampton Airport has topped the list of UK airports in terms of service in the widely-respected Airport Service Quality (ASQ) survey. The ASQ survey is a global benchmarking programme measuring passengers’ satisfaction while they are at an airport. The research is in place at airports that serve more than half of the world’s 6.6 billion annual passengers.
The South Coast airport scored highly in a range of categories for 2014, including overall satisfaction with the airport for both its leisure and business passengers, waiting time at security and the courtesy and helpfulness of airport staff, in particular their check-in and security staff.
Passengers also scored Southampton Airport favourably for the walking distance inside the terminal, Wi-Fi services, business lounges and the comfort of waiting areas.
Head of customer service Neil Garwood said: “With passengers rightly demanding higher levels of service, and competition among airports being so high, this is a sterling achievement for our teams at Southampton Airport.
"We’ve significantly invested in our passenger experience by increasing our seating areas by 30%, introducing free Wi-Fi and upgrading our Priority Lounge in 2014. We’ve had a fantastic year, and we’re ready to welcome many more delighted passengers in 2015.”
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