Content Guru will renew its support of the European Contact Centre and Customer Service Awards (ECCCSA) for 2016, this time sponsoring the event’s “Large Contact Centre of the Year” category.
As one of the longest-running and best-respected awards in the European contact-centre industry, the ECCCSAs recognise the organisations across Europe which are leading the way in the customer-service and contact-centre industry, delivering exceptional customer experience across multiple channels.
Renowned British television journalist, newsreader and television presenter, Fiona Bruce, will be the evening’s host at the award ceremony in November when 18 awards will be made.
Martin Taylor, CMO of Content Guru, commented: “We’ve very pleased to renew our support of the ECCCSAs for 2016. The contact centre industry is at an exciting juncture as the notion of the traditional call centre continues to decline and adoption of the multi-channel customer-engagement hub gathers momentum.”
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