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The Business Magazine July 2024
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Red Helix brings POPX on board to support ambitious growth plans

The Business Magazine article image for: Red Helix brings POPX on board to support ambitious growth plans
15 November 2022

Aylesbury-based network performance and cybersecurity specialist, Red Helix, has partnered with POPX to implement its fully managed MSP Platform, powered by ServiceNow, to streamline business processes and enhance customer experience.

With financial backing from private equity company LDC, Red Helix is embarking on the next phase of growth.

With more than a third of annual revenues being service-based, the team at Red Helix determined the business needed a comprehensive service management platform, combining the latest technology with best practices and improved ways of working.

Marion Stewart, Chief Operating Officer at Red Helix, said: “After careful consideration, and having implemented the solution at several IT service providers before, it was clear that ServiceNow would be the most appropriate technology to support our growth strategy. However, we wanted to avoid the common pitfalls that come with any complex solution, not only to de-risk the project but to get on boarded faster than we could do ourselves using professional services.

“We looked at POPX because they have a proven track record, providing their MSP Platform to IT service providers like us. We concluded that their fully managed offering is a more efficient way to access the power and value of ServiceNow. Combined with the all-inclusive fixed pricing, this felt like the ideal commercial and cultural fit for Red Helix. The team at POPX are easy to work with and because they focus on the IT managed services sector, they understand our business.”

POPX is designed to accelerate and de-risk digital transformation for Smart MSPs by enabling them to onboard ServiceNow at speed, with greater transparency on costs, timescales and added value. The MSP Platform allows tech service providers to consolidate applications, integrate internal and supplier systems, and deliver service automation for key processes. The fully managed service from POPX includes all integrations, development and enhancements, upgrades and maintenance, as well as training and the day-to-day support of running a complex technology.

Martin Ford, CEO at POPX, said: “It’s always a proud moment to start a new partnership with a forward-thinking client like Red Helix and that’s when the real work starts for our team. It’s fantastic to be on this journey with Marion and be associated with such a talented team. We will continuously work to help them deliver the very best experience for their customers.”

Stewart added: “I can’t speak highly enough of the support we’ve already received from the team at POPX. A key part of our decision-making process was finding a partner who shared the same values and who would challenge o


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Nicky Godding is editor of The Business Magazine. Before her journalism career, she worked mainly in public relations moving into writing when she was invited to launch Retail Watch, a publication covering retail and real estate across Europe.

After some years of constant travelling, she tucked away her passport and concentrated on business writing, co-founding a successful regional business magazine. She has interviewed some of the UK’s most successful entrepreneurs who have built multi-million-pound businesses and reported on many science and technology firsts.

She reports on the region’s thriving business economy from start-ups, family businesses and multi-million-pound corporations, to the professionals that support their growth and the institutions that educate the next generation of business leaders.

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