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Tewkesbury tech company expands operations with new Head of Customer Support

29 April 2021
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Tewkesbury based tech firm, SmartSurvey, has further expanded its operations with the appointment of Nathan Scott, as Customer Support Team Leader (SaaS), in a new role to grow and lead its customer and technical support teams.

This latest development follows a strong end to the financial year for the company, which saw it achieve its best revenue month ever, along with its highest number of registrations and sales.

For SmartSurvey, it’s testament to the ongoing growth in demand for its innovative survey tools. From government and public sector organisations to those working within healthcare, education and not-for profit companies. SmartSurvey’s software is used by businesses of all shapes and sizes to gather feedback and improve their relationships with their employees, customers and much more.

Following previous roles with Trip Advisor and Timeout London, Nathan will work to develop and implement a new customer support strategy. This will involve establishing new procedures, performance measures and lines of communication with a much broader range of technology channels including live chat, apps, social and video communications, to further enhance the level of support that the data collection company can deliver to its customers, and further strengthen its brand and advocacy.

Nathan said: “I’m delighted to have joined SmartSurvey. Not only are they a very successful and ambitious company, but they share my passion and obsession for delivering an exceptional customer experience. The fact that this is also a newly created role, offers plenty of scope for me to draw on my experience and really make my mark in building best in class teams that can match the company’s overall mission to create a more ‘human centered’ approach to business.”

CEO Mo Naser added: “We’re really pleased to have Nathan on board, who was the perfect fit for us in terms of how we will be developing next, as well matching our long-term vision. We’re really looking forward to seeing how Nathan uses his experience to help us strengthen and develop a more ‘human’ customer support experience, that fits with our overall strategy of creating a more customer centric business and will deliver even greater results for our customers’ businesses.”

Nicky Godding is editor of The Business Magazine. Before her journalism career, she worked mainly in public relations moving into writing when she was invited to launch Retail Watch, a publication covering retail and real estate across Europe.

After some years of constant travelling, she tucked away her passport and concentrated on business writing, co-founding a successful regional business magazine. She has interviewed some of the UK’s most successful entrepreneurs who have built multi-million-pound businesses and reported on many science and technology firsts.

She reports on the region’s thriving business economy from start-ups, family businesses and multi-million-pound corporations, to the professionals that support their growth and the institutions that educate the next generation of business leaders.

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