New assistant director of repairs at Gloucestershire's Two Rivers Housing
Andrew Bannister has been appointed to the newly created role of assistant director of repairs at Gloucestershire affordable homes group Two Rivers Housing.
He started his 40-year career in the housing sector as a carpenter at Hereford city council and his roles have included site manager and property surveyor.
He joins the Newent-based housing association from Connexus Homes, where he has been land, development and regeneration manager since 2018.
Two Rivers said the newly created role formed part of the restructure of the Two Rivers Housing repairs and maintenance teams and was part of a drive to improve repairs and maintenance services for tenants by the new executive team.
Executive director of homes Jonny Jones said: "We know that the repair and maintenance of our homes is really important to our tenants and, while our overall score for repairs in our Tenant Satisfaction Measures is good at 80%, there is still room for improvement.
"Since joining the executive team in July, I’ve been speaking to tenants and the team about what we can do to improve the service.
"Bringing in someone to lead and support the repairs team, will make sure that there is a real focus on developing the service and improving our internal processes to drive efficiencies and create a better approach to how repairs are managed and delivered.
"Andrew has worked at all levels of the repairs and maintenance sector and has a deep knowledge and understanding of the housing sector, but most importantly he is committed to supporting and developing his team so that they can deliver the best service for our tenants."
Bannister added: "This is an exciting time to join the team and I’m looking forward to supporting then and helping to create a first-class repairs service for our tenants."
Last year, Two Rivers Housing published its first set of tenant satisfaction measures. Overall, 80% of tenants said they were satisfied or very satisfied with the repairs service they received.
The Two Rivers Housing Group provides affordable housing for more than 4,600 families in the Forest of Dean and Gloucestershire.
In 2020, it received its largest ever private investment, securing £130m to help fund its development programme and invest in its homes and neighbourhoods.
