Facilities manager Mitie wins new contract with lingerie retailer Bravissimo

Bristol-headquartered facilities management company Mitie has won a new three-year contract to provide maintenance and security services for Bravissimo, the Leamington Spa-based lingerie and swimwear retailer.

Mitie will deliver security, repair and maintenance services for all 28 Bravissimo sites in the UK, including its 26 retail stores, as well as its head office and warehouse in Warwickshire.

Technology will be a key part of the contract, with Mitie setting-up a 24/7 helpdesk and rolling out its facilities management app to allow Bravissimo employees to contact Mitie colleagues and raise issues, ranging from a broken automatic door in store or a conveyor not rolling correctly at the warehouse, with them.

Carlo Alloni, Managing Director, Technical Services and Integrated Facilities Management, Mitie, said: “We’re very pleased to have been chosen by Bravissimo to deliver maintenance and security services at its 28 sites. We look forward to using our technology, coupled with our engineering expertise, to deliver a robust maintenance programme that will ensure the best experience for both the Bravissimo team and their customers.”

David Hinckley, Health, Safety & Facilities Manager, Bravissimo, said:  “We were overwhelmed with the understanding and opportunity that Mitie brought with them to the table. Working together, we will be ensuring our facilities and maintenance of our stores, warehouse and head office will provide the best for our customers and people.”